Before the trip
Driver identity and vehicle documents are reviewed before access to the platform.
Safety at Ritz
Confidence for every mile.
Safety is not one feature. It is how we verify, connect, monitor, support, and continue improving every journey.
Our approach
Designed around
your peace of mind.
Thoughtful safeguards support riders and drivers before, during, and after a journey.
During the trip
Live location, trip sharing, and clear driver details help riders stay informed.
When you need help
Safety and support tools make it easier to reach assistance and report concerns.
In-app protection
Stay connected from pickup to drop-off.
01Know your driverConfirm the driver, vehicle, and plate information before entering.
02Share your journeySend live trip information to the people you trust.
03Report an issueContact support and provide trip-specific feedback from the app.
Your next journey
A safer journey starts with the right choice.
Use the Ritz app for transparent, trackable, professionally delivered rides.